Step 1: Personalized Greeting (5-10 seconds)
“Hi there! I’m [Your Name], and I just wanted to let you know about some exciting new promotions we have today. Do you have a moment to hear about them?”
📌 Pro Tip: Start with a friendly and non-intrusive greeting to build rapport.
Step 2: Initial Shopper Response
Based on their response, follow one of the paths below:
Shopper Agrees to Listen
“Fantastic! Let me share some of our latest deals and new arrivals that I think you’ll love.”
✨ Book Insight: Transition smoothly to presenting the promotion.
Instruction: Proceed to Step 3: Presenting Promotions.
Shopper Is Busy
“I understand you’re in the middle of shopping. Would you like me to come back at a more convenient time or leave you with some flyers?”
⏰ Respect Their Time: Offer flexibility and avoid being pushy.
Instruction: Schedule a follow-up or leave materials and end the interaction.
Shopper Shows Disinterest
“No worries! If you change your mind or need any assistance, feel free to reach out. Enjoy your shopping!”
🔍 Respect Boundaries: Acknowledge their feelings and gracefully exit.
Instruction: End the interaction politely.
Shopper Asks a Question
Answer confidently and use it as an opportunity to showcase the value of the promotions.
💡 Turn Questions into Value: Highlight benefits in your responses.
Instruction: After answering, guide them to Step 3: Presenting Promotions.
Step 3: Presenting Promotions (10-15 seconds)
“We have some amazing discounts on fresh produce and new arrivals like our organic snacks and eco-friendly cleaning products. Would you like to hear more about any specific category?”
🗣️ Ask Open-Ended Questions: Encourage shoppers to express their interests.
📌 Connecting Prompt: If the shopper seems unsure, ask: “Which area of your shopping list could use a little extra savings today?”
Step 4: Tailoring the Promotion
Respond based on their interest:
Fresh Produce
“Great choice! We’re offering a 20% discount on all organic fruits and vegetables this week. It’s a perfect time to stock up on your favorites.”
Organic Snacks
“Awesome! Our new organic snack range is not only healthy but also on sale for 15% off today. They’re perfect for a quick energy boost.”
Eco-Friendly Cleaning Products
“Fantastic! Our eco-friendly cleaning products are 10% off this weekend. They’re a great way to keep your home clean while being kind to the environment.”
Other Categories
“That’s interesting! We have a variety of promotions across different sections. Let me know if there’s anything specific you’re looking for, and I can provide more details.”
Step 5: Addressing Common Concerns
“I understand that timing and budget are important. We’ve designed these promotions to help you get the best value without compromising on quality. Plus, our staff is always here to assist you in finding the best deals.”
💬 Acknowledge and Offer Solutions: Validate their concerns and present your offerings as solutions.
📌 Note: If the shopper raises general concerns, address them here. If they raise specific objections like price or time, proceed to Step 6.
Step 6: Handling Specific Objections
Respond based on their primary concern:
Price is a Concern
“I completely understand. That’s why we have tiered discounts and bundle offers to help you save even more. Let me show you some options that fit your budget.”
“What budget range are you comfortable with for these products?”
Instruction: After addressing, circle back to Step 7: Offering Genuine Value.
Time is a Concern
“I understand you’re in a hurry. These promotions are quick to take advantage of, and our staff can help you find what you need swiftly.”
“How much time do you have today for shopping, and is there a particular section you’re focusing on?”
Instruction: After addressing, circle back to Step 7: Offering Genuine Value.
Quality is a Concern
“Absolutely, quality is paramount. All our promoted products are top-rated and come with satisfaction guarantees. Let me show you some customer favorites.”
“Would you like to see some samples or read reviews from other shoppers?”
Instruction: After addressing, circle back to Step 7: Offering Genuine Value.
Step 7: Offering Genuine Value
“My goal is to ensure you find exactly what you need while maximizing your savings. These promotions are designed to give you the best deals without compromising on quality.”
🌟 Focus on Helping: Position yourself as a helper, not just a salesperson.
Step 8: Engaging Follow-Up Questions
Ask questions that encourage the shopper to think and engage:
Example Questions
“If you could improve one thing about your shopping experience here, what would it be?”
“How do you usually decide on the products you purchase?”
“Have you tried any of our new products yet? What did you think of them?”
Instruction: If the shopper seems unsure, prompt with: “Is there a particular product category you’re interested in today?”
Step 9: Closing Without Pressure
“Would you like me to help you find these products or offer any additional information? I’m here to make your shopping experience as smooth and enjoyable as possible.”
🤝 Offer Options: Provide value without pushing for an immediate sale.
Step 10: Scheduling Further Assistance
If the shopper needs further assistance, schedule a time to help them:
“If you’d like, I can set aside some time to walk you through our new products after you finish shopping. When would be a convenient time for you?”
📅 Provide Specific Options: Make scheduling easy by offering clear time slots.
Step 11: Handling Additional Responses
Be prepared for various additional responses and handle them accordingly:
Shopper Requests More Information
“Absolutely, I’d be happy to provide more details. Here are some brochures that outline our promotions and new arrivals.”
Shopper Mentions Budget Constraints
“I understand budget is important. We have a variety of promotions that cater to different budgets. Let me show you some options that fit your needs.”
Shopper Expresses Satisfaction with Current Selection
“That’s wonderful to hear! If you ever need anything else or have questions about our new products, feel free to reach out. Enjoy your shopping!”
Shopper Asks About Specific Products
“Great question! We can provide you with detailed information about that product, including its benefits and how it stands out from others. Would you like a demonstration or some samples?”
Step 12: Finalizing the Interaction
Regardless of the outcome, always end the interaction on a positive note:
“Thank you for your time today! If you have any questions or need assistance later, don’t hesitate to ask. Have a great day and happy shopping!”
😊 Leave a Positive Impression: Ensure the shopper feels valued and respected.
Step 13: Follow-Up and Building Relationships
Implement strategies to maintain engagement and build long-term relationships:
Offer to Stay in Touch
“Would you like to sign up for our newsletter to stay updated on future promotions and new arrivals?”
Provide Additional Resources
“Here’s a flyer with all our current promotions and some tips on how to make the most of them. Feel free to take it with you!”
Encourage Feedback
“We value your feedback. If you have any suggestions on how we can improve our promotions or product offerings, I’d love to hear them.”